Privacy Policy
Company Name: Quick-fix-plumbing
Website: www.quick-fix-plumbing.co.uk
Email: help@quick-fix-plumbing.co.uk
Date: 16 September 2025
Introduction
Quick-fix-plumbing respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website and services, in compliance with the UK General Data Protection Regulation (UK GDPR).
Information We Collect
We may collect and process the following personal data:
Contact Information: such as your name, phone number, email address, and postal address.
Service Information: details you provide when requesting plumbing services or enquiries.
Technical Information: including your IP address, browser type, operating system, and how you interact with our website (via cookies).
Payment Information: where applicable, to process payments securely.
How We Use Your Information
We use your personal data for the following purposes:
To provide and manage our plumbing services.
To respond to your enquiries and customer support requests.
To process bookings, payments, and invoices.
To improve our website, services, and customer experience.
To comply with legal and regulatory obligations.
Legal Basis for Processing
We rely on the following lawful bases under UK GDPR:
Contractual necessity – to provide our services to you.
Consent – where you have given explicit consent (e.g. marketing emails).
Legal obligation – where processing is required to comply with the law.
Legitimate interests – to improve services and protect our business.
Sharing Your Information
We do not sell or rent your personal data. We may share it with:
Service providers and subcontractors who assist in delivering our services.
Professional advisers (accountants, insurers, legal advisers).
Regulatory bodies or law enforcement, where required by law.
Data Storage and Security
We store your data securely using appropriate technical and organisational measures to prevent loss, misuse, or unauthorised access.
Data Retention
We will retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including satisfying legal, accounting, or reporting requirements.
Your Rights under UK GDPR
You have the following rights regarding your personal data:
The right to access the data we hold about you.
The right to request correction of inaccurate or incomplete data.
The right to request deletion of your data (in certain circumstances).
The right to restrict or object to processing.
The right to data portability.
The right to withdraw consent at any time (where consent is relied upon).
To exercise any of these rights, please contact us at help@quick-fix-plumbing.co.uk.
Cookies
Our website uses cookies to improve functionality and user experience. You can manage or disable cookies through your browser settings. For more information, see our Cookie Policy.
Complaints
If you are unhappy with how we handle your data, please contact us first so we can resolve the issue. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) at www.ico.org.uk.
Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.
Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact:
📧 help@quick-fix-plumbing.co.uk